What Are Your Organizations Travel Risk Protocols

Posted on May 17, 2016

The Washington, D.C.-based Global Business Travel Association (GBTA) Foundation, which does research to benefit the business travel industry, recently released key results from a survey of travel managers and travel-risk managers. It indicates that most organizations (83%) have instituted travel risk management (TRM) protocols as part of a plan to maintain the safety and security of employees who travel on the organization's behalf.

Travel Risk Management | Organization’s Travel Risk Protocols?</Other key findings include that a third of survey participants stated that they "could locate all impacted employees in real-time" in the event that an emergency occurred, with 20% saying the process would take only 15 to 30 minutes, and almost another third (31%) indicating at least 30 minutes would be required. Another 20% responded that they "did not know how long it would take" to locate all their affected employees.

What's more, the findings show that the estimated median was one-and-a-half hours to verify that all employees are safe. The largest percentage (43%) said this process would take one or more hours; the rest of the survey participants were fairly evenly divided between those saying "less than one hour" (28%), those saying "two or more hours" (24%), and those who were unsure of how long it would take (29%).

The study also notes that organizations are using different types of data sources to communicate with their traveling employees. A Travel Management Company (TMC) system is the most used option (60%), with other organizations relying on a third-party traveler tracking system (41%), or a mass notification system (35%). Interestingly, only the smallest group percentage-wise (21%) employs a centralized system that automatically combines all relevant data sources.

What's more, of the organizations currently not having TRM protocols set up, 60% noted that they intended to roll them out within the next year. The study authors say that the ubiquity of smartphones makes tracking employees and communicating with them, especially through a dedicated smartphone app, easier than ever.

The most typically utilized travel risk management protocols include traveler tracking and pre-travel approval. Other common TRM protocols are pre-travel info and preparation, sometimes along with the use of a travel concierge, and automated, real-time communication concerning risks. On the local level, some TRM protocols include having local providers for medical aid and security, as well as assistance services.

Implementing TRM protocols is no longer an option; it's a necessity. Contact NC4 for further information.

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