Part VIII: The Essence of NC4 Street Smart®: Sourcing
NC4 has introduced a blog series titled “The Essence of NC4 Street Smart: A 12-part Blog Series”, to share with our readers what the ‘essence’ of our law enforcement solution, Street Smart really is. This post is the eighth blog in this series.
By John Bennett
Assistant Chief (retired), Tampa PD
Principal Consultant, NC4 Public Safety
By Mary O’Connor
Assistant Chief (retired), Tampa PD
Subject Matter Expert, NC4 Street Smart®
Over the recent decades, the industry of policing in the United States has become more astute of situations beyond crime, disorder, and quality of life. Many police administrations would argue that while social challenges were something to be aware of, handling them was outside of their mission scope. Over the last two decades, public priorities surrounding homelessness, behavioral health, and substance abuse have worked their way into policing strategies.
The U.S. Department of Health and Humans Services (HHS) has produced thirteen online articles surrounding opioids since 2017. Some of the stories are response driven, while others relate to personal case studies that are sure to resonate with jurisdictions around the country facing similar situations. As a collaborative partner, local policing agencies are not only first responders to overdose incidents; they are also data collectors of important information in the combat of opioid response and prevention. By having real-time situational awareness of incidents, they can quickly examine hotspot locations, know where treatment and recovery services are located, and even capture important workflow in the continuum of care process.
Pillar 1 of the President’s Task Force on 21st Century Policing—the subject of a different blog series— is about building trust and legitimacy between the police and the communities they serve. One way to implement this trust building is through non-enforcement activities to support the transparency and legitimacy through information sharing. By offering a resource guide to those that suffer from opioid addiction, the Tampa Police Department is supporting this confidence-building process.
Pillar 4 discusses community policing and building meaningful community partnerships through problem solving. If the problem plaguing our communities is opioid addiction and overdoses, the practice of identifying the problem and offering resources for long-term solutions certainly reinforces this concept.
Pillar 5 stresses the importance of training and education in today’s police force. Equipping officers with a full understanding of the problem, as well as the resources to solve the problem, increases community trust— the basic tenet of 21st Century Policing.
The Tampa Police Department recently added three subsets of map and list data to their NC4 Street Smart® solution for Sense-Making purposes; Sense-Making was highlighted in the previous post of this series. By immediately mapping opioid overdoses, and communicating the locations of overdose reversal antidote usage [NARCAN/naloxone] and even those unfortunate fatalities, the agency can better understand and quickly collaborate with partner agencies to help to move toward prevention efforts. While many agencies are rightfully concerned with HIPAA regulations, knowing that Street Smart resides on a secure platform that already protects Criminal Justice Information, coupled with the configurability to control any Personal Identifying Information and HIPAA/PHI data, they can tailor their data views to meet both speed and security to their policy requirements.
Many companies have built data dashboard or mapping systems for law enforcement that bring in delayed information for viewing purposes only. The pay, plug, and play approach of synching with a premature CAD record, or a delayed RMS record makes for an easy business model, but neither method lends itself to any real-time actionable effort.
Street Smart is a high touch, high end-user, revolutionary solution that fuses real-time data together for fast action and feedback, all centered on the frontline of the agency. Of our customer partners, no two solutions operationally will look the same, as each agency’s strategic needs will be different along their respective policing journey. This is why NC4 hosts user forum calls each month to add additional capabilities and workflows to their ‘living’ system to help them combat crime trends and other community problems. This situational awareness in a single, common operating picture allows strategic to end-user workflows that bring credibility and trust to the police-community relationship.
If you want to get your crime, problems, and social challenges under control – consider outcomes and support the making of heroes in your community today.
For more information on the platforms available to your organization, contact NC4 at 877-624.4999, or feel free to email us anytime at info@NC4.com.
In 2002, the Tampa Police Department set out to reduce crime and improve the quality of life for its communities. By 2008, TPD realized a -52% drop in UCR Part One Crimes, but hit a plateau after 67- months of consecutive reductions. John Bennett, co-author, [retired Assistant Chief from T.P.D.] and a small, caring team of crime-fighting innovators discovered a process to not only break through the 2008 plateau, but to take the agency down an additional -51% in Part One Crimes. In 2012, this was embedded into NC4 Street Smart as a way to pave the journey forward to fellow agencies who either wish to reduce crime further or sustain their current reductions while keeping their troops safe and gaining community trust.
Mary O'Connor is a recently retired Assistant Chief from the Tampa Police Department (TPD). She spent 20 years with the TPD working her way through the ranks and has experience in most areas of the department including Patrol Commander, Detective Commander, Field Training Officer, Narcotics Officer, Economic Crimes Detective, Sergeant, Lieutenant, Major, and Deputy Chief. She also serves as a special advisor to the board of NAWLEE (National Association of Women Law Enforcement Executives). Mary was instrumental in the end-user design of Street Smart and is the subject matter expert on the solution.
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