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Fresno, CA PD reveals new high-tech management system

Police in Fresno, California, have a powerful new tool for combating crime in their area. The system doesn't offer one specific advancement or improvement in the way local law enforcement respond to incidents and prevent crime. Instead, it serves as a central control platform for many other types of software and hardware used by the department. A 911 priority call process tied to the city's dispatchers efficiently routes calls that need a quick response to officers on the streets, while other aspects of the system tie together various surveillance and officer safety protocols.

An emphasis on surveillance
According to The Fresno Bee, the platform, called the Real Time Crime Center, was announced publicly in early July by Police Chief Jerry Dyer. The system has been in development for some time and is now ready for general use. The undertaking required a significant amount of coordination, as the system connects to officers inside precincts and on patrols, to dispatch centers and to various traffic and surveillance cameras throughout the department's jurisdiction.

Beyond the traffic cameras operated by the department itself, others in the area are or will be connected. Dash and body cameras used in cruisers and on officers are included. The local school district and the city government both have hundreds of cameras connected to the system and some private organizations are participating as well. Local shopping mall River Park has reached an agreement with the Fresno police to tie its cameras into the RTCC, and The Bee reported more cooperation with other commercial and industrial businesses is expected in the near future.

"It's an extremely difficult time," Dyer said to The Bee. "Officers are expected to know the unknown and see the unseen ... the Real Time Crime Center is designed to provide information and allow for more informed decisions."

"The RTCC routes high-priority calls to officers out on patrol more efficiently, cutting down on response times."


Improving dispatching and providing heads up intelligence
Another major component of the Fresno Police Department's crime-fighting effort is the provision of more information to officers. The RTCC routes high-priority calls to officers out on patrol more efficiently, cutting down on response times, but that's not the only advantage. Based on the address of an incoming emergency services call, the platform also assigns a potential threat level to the location, according to The Bee. The system uses past police records and other data to assess the situation and provide a color-coded threat assessment. The system also generates and shares information about the criminal records of the individuals listed as living at a given address.

Other systems attached as well
A recent acquisition of the FPD, a gunshot tracking technology reported on by local ABC affiliate KFSN, is also tied to the RTCC. The automated system pinpoints the origin point of gunshots and provides that data to officers on patrol. Combined with the bevy of other information presented by the system to officers en route to an incident or crime scene, it's a another major advantage.

The future of law enforcement
Greater connectivity and the use of big data for police needs is a growing trend and provides an edge for the departments using it. Another aspect of awareness and policing that departments have to take into account in the current era is social media activity. Crime control efforts have to include the vast expanse of social media. NC4 Signal leverages the large amounts of publicly available data on social networks to present officers with useful information. By taking the very large amount of available information and doing much of the data entry and processing itself, NC4 Signal frees officers to use the intelligence developed to better police their communities.


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